FAQ

  • How long until my part arrives?
  • Are my machines or tooling under warranty?
  • Can you help me with financing?
  • Do you offer any type of membership discounts?
  • I need technical assistance. Can you help?

Frequent Asked Questions

How long until my part arrives?

On Point offers premium (UPS - Air) and economic (UPS - Ground) shipping options. You will receive your parts faster with the premium option, at a higher cost.

Speed of delivery depends on your location, but you can follow the journey of your order with our Logistics Tracking feature.

To see the shipping progress of your parts, check the status of an order through your order list.

If your order is in transit, you can view the progress of your package by selecting ‘Logistics records’ on the appropriate order. These records contain timestamps for each time the shipment changes location.

If you believe your parts are late, check again the Logistics Tracking feature on you order

If the order is significantly behind schedule, or if the location timestamps have not been updated in several weeks, contact us for assistance.

Are my machines or tooling under warranty?

Absolutely! All of our machines and fabrication tooling does come with warranty passed on from our vendors. Please contact one of our reps before you buy for further inquiry.

Can you help me with financing?

Yes, we work with several financial partners that will help you build your business. Finance is available for bulk orders, machines, cranes, water filtration systems and more. We require a one page application to offer you a flexible and customizable payment plan that works for you.

Do you offer any type of membership discounts?

Every customer who creates an account automatically receives a competitive discount on our fabrication products. We have 3 levels of customer based discounts established by order amounts and overall time in business with us.

I need technical assistance. Can you help?

We have over 20 years experience in the stone business with a modern mindset dedicated to helping companies troubleshoot and solve problems in the most convenient and up to date methods.